The Website « meetch.io » is accessible at the following address: www.meetch.io

The Website is owned and operated by:

Phenomen (utilisant Meetch comme marque commerciale), SASU with capital of 10 000 euros, Registered office:141 avenue de Wagram, 75017 Paris, France, SIREN : 833 740 699, RCS de Paris NAF code: 6622Z, Intra-community VAT number: FR 918 337 406 99, registered with ORIAS under number 18 000 514 (www.orias.fr), as an Insurance and Reinsurance Broker.

Director of Publication: Francis Barel, CEO / President of Meetch

Hosting Provider: OVH

To contact us, you can:

  • - Send an e-mail to: contact@meetch.io
  • - Write to us at: Meetch, 141 avenue de Wagram, 75017 Paris, France


Meetch – Your Privacy Matters

Introduction

At Meetch, your trust is our top priority. To protect you before and during your journey, we sometimes need to use your personal data (“Data”). Because your privacy is essential, we want to be transparent about how and why we use it, and how we keep it safe.

This Privacy Notice explains our practices in line with the General Data Protection Regulation (GDPR – EU 2016/679) and all applicable local data protection laws.

By using our services, you agree that your Data will be processed as described in this Notice, which we update regularly (last updated: August 2025).

Our Key Commitments

Two simple but important principles guide us:

  • - We will never sell your Data. We only use it to deliver our insurance and reimbursement services.
  • - We collect only what is necessary. Nothing more, nothing less.

Who is responsible for your Data?

The data controller is Meetch, a simplified joint-stock company incorporated under French law, with a share capital of €1,200, registered with the Paris Trade and Companies Register under number 917 500 266, and with its registered office at 141 avenue de Wagram, 75017 Paris, France.

What Data do we collect?

When you use our website or subscribe to our services, we may collect:

  • - Identity details: first name, last name, date, country, and city of birth
  • - Contact details: address, email, phone number, country of residence
  • - Payment details: IBAN and BIC

Why do we use your Data?

Your Data is processed only for clear and legitimate purposes, such as:

  • - Contract performance: managing your products and services, processing refunds or claims.
  • - Customer service: assistance, technical support, account management, and communication.
  • - Website administration: improving user experience and ensuring the smooth operation of our services.
  • - Improvement & research: enhancing our services and products, gathering feedback, conducting surveys.
  • - Legal compliance: meeting our regulatory obligations or responding to official requests.

On what legal grounds?

We process your Data in compliance with GDPR, based on:

  • - Contractual necessity (Art. 6(1)(b)): to deliver services and handle your requests.
  • - Consent (Art. 6(1)(a)): when you have agreed to specific uses (e.g., marketing communications).
  • - Legitimate interest (Art. 6(1)(f)): for service improvement or certain communications, where your rights remain protected.
  • - Legal obligation (Art. 6(1)(c)): when required to comply with laws or regulations.

How do we collect your Data?

You provide your Data directly when you:

  • - Fill out our forms
  • - Purchase a product or service
  • - Send us an email
  • - Participate in surveys or provide feedback

How long do we keep your Data?

We keep your Data only for as long as necessary:

  • - During the contract and up to 5 years after it ends
  • - Longer if required by law (e.g., for claims or litigation)

After that, your Data is securely deleted or archived.

Where and how is your Data stored?

Your Data is stored securely by us or our service providers, with the same level of protection as within the European Economic Area (EEA), regardless of location.

Who has access to your Data?

Your Data is shared only with:

  • - Authorized Meetch staff involved in delivering your services
  • - Authorities or regulators, if legally required
  • - External providers working on our behalf (e.g., IT, payment services)

How do we protect your Data?

We apply strict technical, organizational, and physical safeguards to prevent loss, accidental destruction, alteration, or unauthorized access to your Data.

Your Data Protection Rights

Under GDPR, you have the right to:

  • - Access: request a copy of your Data
  • - Rectification: correct inaccurate or incomplete information
  • - Erasure: request deletion of your Data (under certain conditions)
  • - Restriction: limit how your Data is used (under certain conditions)
  • - Objection: oppose certain uses, such as marketing
  • - Portability: transfer your Data to yourself or another organization
  • - Post-mortem instructions: decide what happens to your Data after your death
    •

    👉 To exercise your rights, you can contact us:

    • - By email: dpo@meetch.io
    • - By post: Meetch – Data Protection Officer, 141 avenue de Wagram, 75017 Paris, France

    If you believe your rights are not respected, you may file a complaint with the CNIL (French Data Protection Authority):

    3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07 – www.cnil.fr